FAQ -

Made in Lahore Pakistan , Shipped Worldwide

SIA FORMALS

FAQ -

HOW TO SHOP

To place an order you can speak to one of our Client Advisors on:

WhatsApp and/or call us at +92-300-000-0000

Email us at sales@siaformals.com

Yes you can, for further details please contact our Client Care Team who will be able to advise further.

This could be a bespoke item, if you’d like to order something similar please contact a Client Advisor for more information.

We provide 72 hours from the minute you place your order to make any modifications, once this time has passed you will be not be able to make any further changes. Please speak to your Client Advisor for more information.

DELIVERY & SHIPPING

Yes, we ship all over the world. Shipping costs will depend on the size and weight of your item and will be communicated with you when you place your order.

The time it takes to create a Couture piece is dependant on the complexity of the design. Bridal pieces can take 8-12 weeks, and Formals can take 6-8 weeks. Our Client Advisors will be able to give you an accurate date when you place your order.

Products are delivered via DHL internationally and via TCS within Pakistan. When your order is dispatched, we will send you an email with the details that will allow you to track your order online.

Once your order has been dispatched you will receive a unique tracking number by email. Once in receipt of this reference number you can check the current status of your shipment on the DHL or TCS website.

If you would like to collect your order from our Lahore Showroom, please notify the Client Advisor handling your order and arrange a suitable time and date.

PAYMENT

What payment methods do you accept?

We process payments through three main channels:
– Stripe
– CheckOut (Visa, Mastercard, American Express, Discover, JCB, Diners Club)
– International bank transfers (Direct and alternative service providers listed below)

For further details, please visit our Payment Information page.

The security of your details is of top priority to us. All information shared with Sia Formals is private and confidential. At no point will we share, rent or sell your personal information without your prior consent. For more information on this, please refer to our full Terms & Conditions.

RETURNS

We have a no returns/refund policy as we operate a made-to-order model.

We are unfortunately unable to cancel an order once processed. If you wish to modify your order, please get in touch with our Client Care Team within 72 hours of placing your order.

We will be happy to assist you.

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